Refund policy

At Dazzleberry, we want every customer to enjoy a pleasant shopping experience. If you are not completely satisfied with your purchase, we are happy to offer a straightforward 30-day return and refund policy.

1. Return Eligibility

You may request a return within 30 days after your order has been delivered.

To qualify for a return, items should:

  • Be unused or only minimally handled.
  • Be returned in their original condition whenever possible.
  • Include original packaging if available.
  • Not show signs of intentional damage or misuse.

For hygiene reasons, earrings that have been worn may not be eligible for return unless they arrive damaged or defective.

2. Free Returns

We provide free returns for eligible orders within the 30-day return period.

Once your request is approved, our support team will provide detailed return instructions.

3. Refund Process

After we receive and inspect your returned package, we will notify you regarding the status of your refund.

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

4. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number.
  • A brief description of the issue.
  • Clear photos showing the product and packaging.

We will resolve the issue by providing a replacement, refund, or another suitable solution at no additional cost.

5. Order Cancellation

Orders may be canceled before they enter processing or shipping.

Once an order has been shipped, it can no longer be canceled but may still qualify for our return policy after delivery.

6. Non-Returnable Items

The following items may not qualify for returns:

  • Gift cards.
  • Clearance or final sale items where indicated.
  • Products damaged due to misuse or improper handling.
  • Personalized or custom-made products.

7. Contact Us

If you have any questions regarding returns or refunds, please contact:

Dazzleberry.shop

2395 Drummond Crt, Kamloops, BC V1S 1T8, Canada

Email: support@Dazzleberry.shop

Phone: +1 (258) 583-7636

We are committed to making every return process fair, simple, and customer-friendly.